Comcast XFINITY xFi Smart Internet App
Challenge
Most people don’t understand how their home internet works, yet with the average home having over 20 connected devices, managing it has become more important than ever. We needed to created a new, cross-platform experience that would help people understand, personalize, and control their smart home devices and network.
Role
UX Design Lead
Solution
.
- Interviewed home internet users about their understanding of home networking
- Designed the app to reduce the complexity of network setup
- Iterated designs based on user-feedback, testing sessions, and in-home trials
- Added easy parental controls based on user input
- Collaborated with product and engineering teams to build the most advanced, yet feasible technology possible
Award Winner
A’DESIGN Awards 2018: Winner, Platinum A’ Design Award
Webby Awards 2018: Nominated
HOW Design Awards 2017: Merit Winner
GOOD DESIGN Awards 2017: Winner, Interactive Media
HORIZON INTERACTIVE Award 2017: Winner, Best of Category: Utility
XFINITY xFi is a comprehensive home network management app, which is enhanced if you have an xFi-enabled home gateway.
Conducted home visits and customer interviews to determine tech understanding and social dynamic, and ran multiple prototype tests.
Produced flows, wireframes, visual designs, and comprehensive documentation to assist the engineers in development.
Each user on the network has a profile, with devices and personalizations attached.
PORTFOLIO
Enabling safe, inclusive access to public town-hall meetings in the age of COVID-19.
(Case study available during live portfolio reviews)
Reimagining the world’s top Board Portal, used by over 700,000 Directors and 20,000 organizations.
Award Winner
The Digiday Awards 2018: Best Branding B2B Campaign
OMMA Awards 2018: Best Business to Business Website
Award Winner
B2 Awards 2018: Award of Excellence, Web Presence
Award Winner
A’DESIGN Awards 2018: Winner, Platinum A’ Design Award
Webby Awards 2018: Nominated
HOW Design Awards 2017: Merit Winner
GOOD DESIGN Awards 2017: Winner, Interactive Media
HORIZON INTERACTIVE Award 2017: Winner, Best of Category: Utility
Award Winner
Forrester 2013: Best Practices for Tablet Financial Apps
The Tabby Awards 2012: Best Financial Tablet App
